Clear answers before you commit to the workflow.
This page covers the questions teams usually ask before they buy credits, move into API usage, or decide whether the platform fits the job.
What the platform does well, how the tools split between free and AI workflows, and where batch/API starts to matter.
Credits, privacy, reliability, refunds, enterprise access, and support expectations.
Platform and workflows
What AI tools does Namaste Tools offer?+
We provide 5 professional AI-powered tools: AI Image Watermark Remover, AI Background Remover, AI Image Upscaler (up to 8x), AI PDF Watermark Remover, and AI Video Watermark Remover. These use advanced machine learning models for enterprise-grade results.
What's included in the free tier?+
Our free tier includes comprehensive tools for image editing, text processing, SVG generation, and utilities. These tools process locally in your browser with no usage limits, registration, or costs - perfect for individual users and small projects.
Do you offer batch processing?+
Yes! Our platform supports batch processing for multiple files simultaneously. You can apply the same tools and settings across multiple images with parallel processing for efficiency.
What browsers work best with your platform?+
All modern browsers work well. For AI tools, we recommend Chrome 90+, Firefox 88+, Safari 14+, or Edge 90+. Free tools work on any browser that supports HTML5 and JavaScript.
Can I use processed content commercially?+
Yes, you retain full rights to all processed content from both free and AI tools. Our tools enhance your existing content without creating derivative ownership claims.
Pricing and business
How does the credit-based pricing work?+
AI tools use a pay-per-use credit system with no monthly fees or subscriptions. Credit costs are clearly displayed before processing, and you only pay for successful operations. Failed jobs automatically retry at no extra cost.
Can I get refunds for AI credits?+
We only charge credits for successful processing. If an AI job fails, you're not charged. For other refund requests, contact our support team and we'll review your case promptly.
What's your business model and how do you make money?+
We operate a freemium model: standard tools are completely free to attract users, while AI tools use credit-based pricing for revenue. This allows us to offer professional AI capabilities at economical rates while maintaining free access to essential productivity tools.
What are the advantages of your pricing model?+
Our credit-based model is more economical than traditional software licensing. You avoid monthly subscriptions, only pay for actual usage, and get enterprise-grade AI results at transparent, predictable costs. Failed operations retry automatically at no charge.
Do you offer volume discounts for businesses?+
Yes! Higher credit packages offer better per-use rates. For enterprise clients processing 10,000+ files monthly, we provide custom volume pricing. Contact our sales team to discuss your specific needs.
Can I get a demo of the AI tools before purchasing?+
Absolutely! You can try any AI tool with starter credits, or contact our team for a personalized demo showcasing how our AI tools can optimize your specific business workflows and use cases.
Trust and operations
How do you handle data privacy for AI tools?+
Free tools process entirely in your browser - your data never leaves your device. AI tools require server processing but use secure temporary storage with automatic deletion after completion. No permanent storage or data mining.
What are the file size limits?+
Free tools support up to 100MB, AI image tools up to 50MB, AI PDF tools up to 100MB, and AI video tools up to 2GB with 10-minute duration limits. All limits are optimized for quality and processing speed.
How accurate are the AI results?+
Our AI tools use state-of-the-art models specifically trained for each task. Results are professional-grade and compete with expensive software. Accuracy depends on image quality and complexity.
Do you offer enterprise solutions and API access?+
Yes! We provide enterprise solutions including API access, custom integrations, volume pricing, dedicated support, and white-label options. Perfect for agencies, SaaS companies, and businesses with high-volume processing needs.
How reliable is your AI processing queue?+
Our AI processing uses PostgreSQL Message Queue (PGMQ) with automatic retry mechanisms, dead letter queues for failed jobs, and real-time status tracking. We maintain 99.9% uptime.
How often do you add new AI tools and features?+
We regularly expand our AI capabilities based on user demand and technological advances. New AI models and tools are added quarterly, with free tool updates monthly. Enterprise clients get early access to beta features.
Do you provide technical support?+
Yes! We offer professional support for both free and AI tools. Contact us via phone (+1 415-900-2050), email form, or chat. Response time is typically under 24 hours, with priority support for business clients.
How do you ensure processing quality and reliability?+
We use enterprise-grade infrastructure with 99.9% uptime, automated testing, monitoring, and backup systems. All AI models are regularly updated and validated for quality. Our queue system ensures reliable processing even during high demand.
Still deciding between docs, pricing, or a direct conversation?
Use the documentation if you need implementation detail, pricing for the credit model, or contact if the question is specific to your team, workflow, or volume.